Returns/exchanges accepted within 7 days of delivery (unused, original packaging).
Opened/used earbuds are non-returnable unless defective.
Exchange available for wrong size/color or defective items — same product only.
Report damaged/defective items within 24 hours with photo/video proof for a free replacement or exchange.
Refunds (if applicable) processed within 5-7 business days after approval.
Contact: [WhatsApp/email]